We are truly sorry for providing you with such a terrible stay experience! Regarding the issues of the room's bad smell and the remaining cigarette butt in the shower, we have immediately reported the situation to the Housekeeping Department and Quality Control Department. We will launch a special rectification immediately to prevent such problems from happening again. We are well aware that this experience has disappointed you, but we sincerely urge you to give us another chance to make up for it. We look forward to your next visit, and we hope you can feel the improvement and sincerity in our service.
尊敬的客人，非常感謝您的高度評價和喜愛！能得到您的認可，我們全體員工都備受鼓舞。期待未來您再次光臨，我們定將提供更貼心的服務，讓您的每一次入住都無比舒適！
Dear Guest, thank you so much for your wonderful review! We’re absolutely thrilled to hear that you were impressed with your stay, especially our service and the spacious room. Your satisfaction means the world to our team, and we can’t wait to welcome you back for another fantastic experience in the future. Have a lovely day!
親愛的客人，感謝您的五星肯定！尤其開心您提到了我們的服務 —— 不管是前臺的快速辦理、客房伙伴的及時響應，還是餐廳小伙伴的熱情指引，每一位同事都在努力把 “貼心” 藏在細節里。您的一句 “服務很棒”，比任何獎勵都讓我們有動力。下次來一定要再跟我們打個招呼呀，期待再會～
尊敬的賓客，非常感謝您抽出時間分享此次入住體驗，您的反饋對我們至關重要。 首先，對于酒店地理位置給您帶來的用餐不便，我們深感抱歉，同時也想補充説明：酒店內其實提供中餐與晚餐點餐服務，主打地道江浙風味，下次您若再來，無需奔波或依賴外賣，下樓即可體驗，希望能為您彌補此次的用餐遺憾。 很欣慰酒店的服務與特色環境能獲得您的認可。我們延續了桔子水晶品牌的設計基因，無論是大堂的復古風藝術氛圍，還是三樓兼具閲讀、親子互動與好友小聚功能的天井平臺，都是我們希望為賓客打造的舒適空間；工作人員也始終以主動、高效的服務為目標，能幫您及時解決問題，我們十分開心。 此外，酒店毗鄰宋城、云溪竹徑等熱門景區，若您未來因工作或出游再次到訪杭州，期待能有機會為您提供更完善的入住體驗，再次感謝您的寶貴建議！
尊敬的客人，非常感謝您的高度評價和喜愛！能得到您的認可，我們全體員工都備受鼓舞。期待未來您再次光臨，我們定將提供更貼心的服務，讓您的每一次入住都無比舒適！
親愛的客人，感謝您的五星肯定！尤其開心您提到了我們的服務 —— 不管是前臺的快速辦理、客房伙伴的及時響應，還是餐廳小伙伴的熱情指引，每一位同事都在努力把 “貼心” 藏在細節里。您的一句 “服務很棒”，比任何獎勵都讓我們有動力。下次來一定要再跟我們打個招呼呀，期待再會～
Dear customer: Hello! Thank you very much for staying at the hotel and giving us a review. We are glad to see your recognition of our work. We always have the goal of providing a comfortable and convenient accommodation environment for every guest. Thank you for your trust. We will continue to strive and be ready to provide high-quality service to every guest. We look forward to your visit again!
尊敬的賓客：您好！非常感謝您的入住與贊賞！很高興能為您的出游帶來美好的時光。您的贊賞給予酒店很大的鼓舞，也是我們進步的動力，我們會繼續保持熱忱，致力讓每位賓客享有賓至如歸的入住感受，熱切期待您的再次光臨！歡迎您再回來體驗，祝您生活愉快！
尊敬的賓客：您好！感謝您的光臨，同時也真誠感謝您對我們的喜愛和認可，您記住了 在這里的美好時光讓我們心里很感動，讓賓客享有美好入住體驗是我們義不容辭的責任， 能得到您的贊許我們深感榮幸，同時我們也更有動力繼續前行，希望能有更多為您服務的機會！期待您的下次光臨！
