We are truly sorry for providing you with such a terrible stay experience! Regarding the issues of the room's bad smell and the remaining cigarette butt in the shower, we have immediately reported the situation to the Housekeeping Department and Quality Control Department. We will launch a special rectification immediately to prevent such problems from happening again. We are well aware that this experience has disappointed you, but we sincerely urge you to give us another chance to make up for it. We look forward to your next visit, and we hope you can feel the improvement and sincerity in our service.
尊敬的客人，非常感谢您的高度评价和喜爱！能得到您的认可，我们全体员工都备受鼓舞。期待未来您再次光临，我们定将提供更贴心的服务，让您的每一次入住都无比舒适！
Dear Guest, thank you so much for your wonderful review! We’re absolutely thrilled to hear that you were impressed with your stay, especially our service and the spacious room. Your satisfaction means the world to our team, and we can’t wait to welcome you back for another fantastic experience in the future. Have a lovely day!
亲爱的客人，感谢您的五星肯定！尤其开心您提到了我们的服务 —— 不管是前台的快速办理、客房伙伴的及时响应，还是餐厅小伙伴的热情指引，每一位同事都在努力把 “贴心” 藏在细节里。您的一句 “服务很棒”，比任何奖励都让我们有动力。下次来一定要再跟我们打个招呼呀，期待再会～
尊敬的宾客，非常感谢您抽出时间分享此次入住体验，您的反馈对我们至关重要。 首先，对于酒店地理位置给您带来的用餐不便，我们深感抱歉，同时也想补充説明：酒店内其实提供中餐与晚餐点餐服务，主打地道江浙风味，下次您若再来，无需奔波或依赖外卖，下楼即可体验，希望能为您弥补此次的用餐遗憾。 很欣慰酒店的服务与特色环境能获得您的认可。我们延续了桔子水晶品牌的设计基因，无论是大堂的复古风艺术氛围，还是三楼兼具閲读、亲子互动与好友小聚功能的天井平台，都是我们希望为宾客打造的舒适空间；工作人员也始终以主动、高效的服务为目标，能帮您及时解决问题，我们十分开心。 此外，酒店毗邻宋城、云溪竹径等热门景区，若您未来因工作或出游再次到访杭州，期待能有机会为您提供更完善的入住体验，再次感谢您的宝贵建议！
尊敬的客人，非常感谢您的高度评价和喜爱！能得到您的认可，我们全体员工都备受鼓舞。期待未来您再次光临，我们定将提供更贴心的服务，让您的每一次入住都无比舒适！
亲爱的客人，感谢您的五星肯定！尤其开心您提到了我们的服务 —— 不管是前台的快速办理、客房伙伴的及时响应，还是餐厅小伙伴的热情指引，每一位同事都在努力把 “贴心” 藏在细节里。您的一句 “服务很棒”，比任何奖励都让我们有动力。下次来一定要再跟我们打个招呼呀，期待再会～
Dear customer: Hello! Thank you very much for staying at the hotel and giving us a review. We are glad to see your recognition of our work. We always have the goal of providing a comfortable and convenient accommodation environment for every guest. Thank you for your trust. We will continue to strive and be ready to provide high-quality service to every guest. We look forward to your visit again!
尊敬的宾客：您好！非常感谢您的入住与赞赏！很高兴能为您的出游带来美好的时光。您的赞赏给予酒店很大的鼓舞，也是我们进步的动力，我们会继续保持热忱，致力让每位宾客享有宾至如归的入住感受，热切期待您的再次光临！欢迎您再回来体验，祝您生活愉快！
尊敬的宾客：您好！感谢您的光临，同时也真诚感谢您对我们的喜爱和认可，您记住了 在这里的美好时光让我们心里很感动，让宾客享有美好入住体验是我们义不容辞的责任， 能得到您的赞许我们深感荣幸，同时我们也更有动力继续前行，希望能有更多为您服务的机会！期待您的下次光临！
